Smiths Detection Service Operations is the customer support
activity of Smiths Detection, the world leader in trace detection of chemical
and biological agents, explosives, narcotics and toxic industrial chemicals,
and x-ray identification of explosives, weapons, contraband and illegal or
Smiths Detection Service Operations offers a nationwide repair and
technical support activity that will match all your future customer
requirements. This includes a strategically located field service team, to
provide prompt engineering assistance; a 24/7 technical support helpdesk; and a
parts and logistics operation. In addition you can take advantage of our
professional services consultancy operation, enabling you to obtain best value
from your investment in Smiths Detection equipment.
Smiths Detection provides technologically advanced security
solutions, using the power of trace detection and x-ray imaging, to detect and
identify explosives, chemical & biological agents, weapons and contraband.
Detection Service Operations Mission Statement
It is the policy of Smiths Detection Service Operations to provide
products and services that conform to all customer requirements, real or
implied. In the application of this objective, all Smiths staff members share
the responsibility for managing customer satisfaction.
Organizationally, we strive to create a company-wide working
environment that fosters continuous improvement in the products and services we
provide. To that end, Smiths Detection employs the following operational
- Customer Satisfaction is our highest
is a discipline that combines knowledge with action
is a group activity and cannot be realized solely by individuals; it
is the responsibility of all members of our organization and they are
empowered as a team to achieve it
will only result by identifying and removing the root cause of the
problem, and not the symptom
The customer is the reason for our
existence as a business
Smiths Detection Service Operations in North America has designed this website to making supplies for Smiths Detection units available 24 hours a day, 7 days a week. Our goal is to make the order process as fast, easy and convenient as possible for those responsible for ensuring their machines are always at the ready. We are dedicated to providing our customers a quick response through this secured website for all their transactions.