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| What is your refund policy? | |
A Return Merchandise Authorization (RMA) must be requested The sales order number must be verified first Customer is responsible for the return shipping to the RMA center Refunds will be made to the account from which the fees were originally received Refunds are credited back to the customers’ Visa, MasterCard, Discover or American Express credit card that was used for the purchase |
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| How do I edit my account information? | |
| How much is my shipping? | |
| I forgot my password. | |
| How do I return my product? | |
| I received the wrong product. | |
| What is your return policy? | |
| Smiths Detection Inc Return Policy Smiths Detection Inc accepts returns of purchased items within 30 days of the date of shipment. We will issue a credit for products that were shipped incorrectly or that arrived defective/damaged in transit. Smiths Detection Inc does not issue credit for freight costs incurred to ship original order or for the shipping of a returned item. Smiths Detection Inc must receive the returned item within 14 days after a Return Merchandise Authorization number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused and no credits will be issued. Items are required to be returned in as-new condition, in original packaging with the packing slip, original shipping carton or similar packaging. Smiths Detection Inc Refusal Policy Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the Smiths Detection Inc and credited for the product cost and tax, less shipping and handling. Credits usually take 7-10 business days from the time we receive your item(s). It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt. How do I return my product? Return Merchandise Authorization (RMA) instructions for products bought on mysmithsdetection.com within the last 30 days: 1. Request a Return To request a return, you will need to obtain a Return Merchandise Authorization (RMA) number so your request can be processed. A RMA number can be obtained from our Customer Service Team by calling 1-(800)-297-0955 or by emailing your request to customer.support@smiths-detection.com . 2. Write your RMA number on your return Write your RMA number clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely. 3. Ship the product back to us You must send the product back to us using UPS or FedEx. Smiths Detection Inc will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery and must not be used. We urge you to use UPS or FedEx. It is your responsibility to retain a copy of the return’s tracking number in the event that the item is lost in transit. Send your Smiths Detection Inc return to this address: Smiths Detection Returns Center Attn: RMA # _____ 30 Chapin Road, Unit 1206 Pine Brook, N.J. 07058 4. Keep your tracking number Please keep the shipping carrier's Package Tracking Number as proof of your return. When will my credit appear? Credits usually take 7-10 business days from the time we receive your item(s). Credit will be issued to the payment method or credit card used for your original purchase. How do I cancel my order? Orders for in-stock items are sent to our warehouse for immediate shipping. Therefore, in-stock items cannot be canceled. To request cancellation of backordered items, please contact our customer service department: Smiths Detection Inc Customer Support Phone: 1-(800)-297-0955 Smiths Detection Inc Customer Support Email: customer.support@smiths-detection.com Smiths Detection Inc Customer Support Hours of Operation: Monday-Friday, 7:00 AM. - 7:00 PM. Eastern. Please provide your Order ID and the part number(s) to be canceled. If we are unable to cancel your order, you will be notified immediately. If we are unable to cancel your purchase, you have two options: Refuse delivery of the product. This will send the package back to Smiths Detection. Credits usually take 7-10 business days from the time we receive your item(s). Accept the package and follow the Smiths Detection Inc returns process to return and receive credit for your purchase. |
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| When will my order ship? | |