It is the policy of Smiths Detection Inc to provide products and services that conform to all customer requirements, real or implied. In the application of this objective, all Smiths staff members share the responsibility for managing customer satisfaction.

Organizationally, we strive to create a company-wide working environment that fosters continuous improvement in the products and services we provide. To that end, Smiths Detection employs the following operational philosophies:

• Customer Satisfaction is our highest priority
• Customer Satisfaction is a discipline that combines knowledge with action
• Customer Satisfaction is a group activity and cannot be realized solely by individuals; it requires teamwork
• Customer Satisfaction is the responsibility of all members of our organization and they are empowered as a team to achieve it
• Continuous Improvement will only result by identifying and removing the root cause of the problem, and not the symptom
• The customer is the reason for our existence as a business